{"id":8818,"date":"2026-06-15T09:14:48","date_gmt":"2026-06-15T09:14:48","guid":{"rendered":"https:\/\/chef.shangeryou.com\/?page_id=8818"},"modified":"2026-06-15T09:21:18","modified_gmt":"2026-06-15T09:21:18","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/chef.shangeryou.com\/fr\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8818\" class=\"elementor elementor-8818\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-57fc425 e-flex e-con-boxed e-con e-parent\" data-id=\"57fc425\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fe6c17 elementor-widget elementor-widget-html\" data-id=\"5fe6c17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section id=\"ct-return-policy\">\r\n  <style>\r\n    #ct-return-policy {\r\n      --ct-orange: #ff9900;\r\n      --ct-text: #111111;\r\n      --ct-muted: #333333;\r\n      font-family: inherit;\r\n      color: var(--ct-text);\r\n      background: #ffffff;\r\n      line-height: 1.52;\r\n    }\r\n\r\n    #ct-return-policy * {\r\n      box-sizing: border-box;\r\n    }\r\n\r\n    #ct-return-policy .ct-container {\r\n      max-width: 1120px;\r\n      margin: 0 auto;\r\n      padding: 0 20px 56px;\r\n    }\r\n\r\n    #ct-return-policy h1 {\r\n      margin: 0 0 8px;\r\n      text-align: center;\r\n      color: #000000;\r\n      font-size: clamp(30px, 3.8vw, 44px);\r\n      line-height: 1.2;\r\n      font-weight: 800;\r\n      text-transform: uppercase;\r\n      letter-spacing: -0.02em;\r\n    }\r\n\r\n    #ct-return-policy h2 {\r\n      margin: 30px 0 22px;\r\n      text-align: center;\r\n      color: var(--ct-orange);\r\n      font-size: clamp(28px, 3.4vw, 40px);\r\n      line-height: 1.25;\r\n      font-weight: 800;\r\n      text-transform: uppercase;\r\n      letter-spacing: -0.02em;\r\n    }\r\n\r\n    #ct-return-policy h3 {\r\n      margin: 22px 0 14px;\r\n      color: #000000;\r\n      font-size: 18px;\r\n      line-height: 1.35;\r\n      font-weight: 800;\r\n    }\r\n\r\n    #ct-return-policy p {\r\n      margin: 0 0 18px;\r\n      font-size: 17px;\r\n      line-height: 1.52;\r\n    }\r\n\r\n    #ct-return-policy ul {\r\n      margin: 0 0 20px 28px;\r\n      padding: 0;\r\n      font-size: 17px;\r\n      line-height: 1.52;\r\n    }\r\n\r\n    #ct-return-policy li {\r\n      margin: 2px 0;\r\n    }\r\n\r\n    #ct-return-policy strong,\r\n    #ct-return-policy b {\r\n      font-weight: 800;\r\n    }\r\n\r\n    #ct-return-policy a {\r\n      color: #000000;\r\n      font-weight: 800;\r\n      text-decoration: none;\r\n    }\r\n\r\n    #ct-return-policy a:hover {\r\n      color: var(--ct-orange);\r\n      text-decoration: underline;\r\n    }\r\n\r\n    #ct-return-policy .ct-contact {\r\n      margin-top: 2px;\r\n    }\r\n\r\n    #ct-return-policy .ct-spacer {\r\n      height: 2px;\r\n    }\r\n\r\n    @media (max-width: 767px) {\r\n      #ct-return-policy .ct-container {\r\n        padding: 0 16px 44px;\r\n      }\r\n\r\n      #ct-return-policy h1 {\r\n        margin-bottom: 18px;\r\n      }\r\n\r\n      #ct-return-policy h2 {\r\n        margin-top: 34px;\r\n      }\r\n\r\n      #ct-return-policy p,\r\n      #ct-return-policy ul {\r\n        font-size: 16px;\r\n      }\r\n\r\n      #ct-return-policy ul {\r\n        margin-left: 22px;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"ct-container\">\r\n    <h1>Return Policy<\/h1>\r\n\r\n    <h3>Cancellation<\/h3>\r\n    <p>\r\n      We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.\r\n    <\/p>\r\n\r\n    <h3>Returns (if applicable)<\/h3>\r\n    <p>\r\n      We accept the return of products. Customers have the right to apply for a return within 30 days after delivery of the product.\r\n    <\/p>\r\n\r\n    <p>\r\n      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.\r\n    <\/p>\r\n\r\n    <h3>Notes<\/h3>\r\n    <p>\r\n      Custom-order or personalized items do not have a right to 30 days refund.\r\n    <\/p>\r\n\r\n    <p>\r\n      If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\r\n    <\/p>\r\n\r\n    <p>\r\n      If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.\r\n    <\/p>\r\n\r\n    <p>\r\n      No restocking fee to be charged to the consumers for the return of a product.\r\n    <\/p>\r\n\r\n    <h3>Refunds (if applicable)<\/h3>\r\n    <p>\r\n      Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.\r\n    <\/p>\r\n\r\n    <h3>Late or missing refunds (if applicable)<\/h3>\r\n    <p>\r\n      If you haven\u2019t received a refund yet, first check your bank account again.\r\n    <\/p>\r\n\r\n    <p>\r\n      Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you\u2019ve done all of this and you still have not received your refund, please contact us at\r\n      <a href=\"mailto:info@chefstemp.com\">info@chefstemp.com<\/a>.\r\n    <\/p>\r\n\r\n    <p class=\"ct-contact\">\r\n      Please contact our Customer service to get the return address.<br>\r\n      <strong>Email: <a href=\"mailto:info@chefstemp.com\">info@chefstemp.com<\/a><\/strong><br>\r\n      <strong>Tel: +1-559-563-8838<\/strong>\r\n    <\/p>\r\n\r\n    <p>\r\n      If you have any questions about our products or would like to request a refund, please contact our customer service at\r\n      <a href=\"mailto:info@chefstemp.com\">info@chefstemp.com<\/a>\r\n      Our team will do their best to resolve any issues.\r\n    <\/p>\r\n\r\n    <p>\r\n      Please do not initiate a dispute through your bank or card, as once a dispute is opened, it may take months for the refund to be processed.\r\n    <\/p>\r\n\r\n    <h2>Warranty Policy<\/h2>\r\n\r\n    <p>\r\n      We offer a standard 1-year limited warranty on all our products from the date of purchase.\r\n    <\/p>\r\n\r\n    <h3>What\u2019s Covered<\/h3>\r\n    <p>\r\n      During the warranty period, if your product fails to operate properly due to <strong>manufacturing defects or quality issues<\/strong>, we will ship you a <strong>brand-new replacement unit free of charge<\/strong>.\r\n    <\/p>\r\n\r\n    <h3>How It Works<\/h3>\r\n    <p>\r\n      To claim warranty service, simply contact our support team with your order information and issue description.\r\n    <\/p>\r\n\r\n    <ul>\r\n      <li>No need to return or ship back the defective device<\/li>\r\n      <li>No waiting time for repairs<\/li>\r\n      <li>We will arrange a replacement promptly<\/li>\r\n      <li>Dispose of the faulty unit in accordance with your local waste disposal regulations<\/li>\r\n    <\/ul>\r\n\r\n    <h3>What\u2019s Not Covered<\/h3>\r\n    <p>\r\n      This warranty does not cover damage caused by:\r\n    <\/p>\r\n\r\n    <ul>\r\n      <li>Accidental drops, impacts, or physical damage<\/li>\r\n      <li>Improper use, misuse, abuse, or unauthorized disassembly<\/li>\r\n      <li>Water damage beyond stated waterproof rating<\/li>\r\n      <li>Normal wear and tear, battery degradation, or user negligence<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      For issues caused by human damage or non-quality-related faults, we may provide replacement at a reasonable additional cost.\r\n    <\/p>\r\n\r\n    <p>\r\n      We fully stand behind our products and are committed to supporting every customer with reliable after-sales service.\r\n    <\/p>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy Cancellation We accept order cancellation before the product is shipped or produced. If the order is canceled you<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8818","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/chef.shangeryou.com\/fr\/wp-json\/wp\/v2\/pages\/8818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chef.shangeryou.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chef.shangeryou.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chef.shangeryou.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chef.shangeryou.com\/fr\/wp-json\/wp\/v2\/comments?post=8818"}],"version-history":[{"count":5,"href":"https:\/\/chef.shangeryou.com\/fr\/wp-json\/wp\/v2\/pages\/8818\/revisions"}],"predecessor-version":[{"id":8828,"href":"https:\/\/chef.shangeryou.com\/fr\/wp-json\/wp\/v2\/pages\/8818\/revisions\/8828"}],"wp:attachment":[{"href":"https:\/\/chef.shangeryou.com\/fr\/wp-json\/wp\/v2\/media?parent=8818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}