FAQ’s

Pre-Order Questions

If you have any questions about your preferred items that aren't covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You're also welcome to contact our Customer Support Team at info@chefstemp.com.

Order: Do I need to buy the temperature fan?

Yes. The Breezo Fan is not included in the package of ProTemp S1 or ProTemp 2 Plus, so you need to purchase it separately.

Breezo Fan: Where should I install the Breezo on my smoker or grill?

The Breezo Fan should replace your smoker’s vent system. Locate the vent on your smoker and, if it has an existing opening or hole, position the Breezo Fan to block it, sealing any gaps with high-temperature tape. You can also check the product description above for common models and recommended mounting methods.

S1: What is the difference between BGE Version and Universal Version?

The main difference lies in the probe thickness. The BGE Version features a thinner base stem diameter of 4.1 mm (0.16 inches), specifically designed for Big Green Egg grills and other models with smaller gauge holes, such as the Primo Oval XL. In contrast, the Universal Version is compatible with most grills and smokers.
Note: For Primo XL grills, since the thermometer hole size may vary by production year, we recommend measuring the hole diameter before purchasing the ProTemp S1 to ensure a proper fit.

S1: What kind of batteries does it use? Is it rechargeable?

Thanks for your question! The ProTemp S1 is equipped with built-in rechargeable lithium batteries, offering up to 40 hours of use via Wi-Fi or up to 300 hours with Bluetooth. It charges easily using the included USB-C cable. The main unit is removable from the base, allowing flexible placement and convenient charging.

Breezo Fan: What is the difference between the original Breezo and Breezo V2?

Breezo V2 features built-in remote firmware update capability, allowing seamless future updates when needed.

S1: What is the difference between 5.5″ Special Edition and Universal Version?

The S1 5.5″ Special Edition features a longer probe (5.5 inches / 140mm) compared to the Universal Version, while maintaining the same base stem diameter of 7.8 mm (0.3 inches). This extended length is ideal for grills or smokers with deeper internal spaces—such as the Old Country Gravity Fed smoker—where the thermometer needs to reach closer to the food for more accurate readings.

Breezo Fan: Is it battery or ac operated?

The Breezo Fan does not have a built-in battery to charge. You need to power it using a power bank or connect it to a power source by using the included power adaptor and cables.

S1: Dome thermometers temp is usually 40-50 degrees different than grate temp. How does ProTemp S1 solve this?

Good question! The ProTemp S1 does more than just read dome temp. We use platinum sensors for 10x accuracy over analog, a long stem to get closer to grate level, and a temp compensation function in the app. Our tests show just a 3-5°F difference from a wired grate-level probe in Kamado grill before app compensation.

Order: Does the ProTemp S1 include the temperature fan or wireless probe?

No. The ProTemp S1 does not include the Wireless Probe or Breezo Fan, so you need to buy them separately at your own discretion.

ChefsTemp app: Why do I have to register an APP account?

The purpose of creating an account is to facilitate seamless usage of the device among family members through a single account. Additionally, registering an account enables access to cloud storage services.

Our product utilizes Wi-Fi for cloud data transmission, ensuring seamless connectivity and allowing users to access their temperature data remotely. This is the unique aspect of our thermometer that sets it apart from other Bluetooth-based wireless meat thermometers. To maintain access to cloud data features, account registration is necessary.

Please rest assured that we prioritize the privacy and security of our customers’ personal information. We have stringent measures in place to ensure that your data remains confidential and is not disclosed to any third parties. And our app will not send advertising messages.