FAQ’s

Pre-Order Questions

If you have any questions about your preferred items that aren't covered here or your order, you can start a chat using the message icon in the lower‑left corner for faster assistance. You're also welcome to contact our Customer Support Team at info@chefstemp.com.

Probe: Can I use the probe in my oven?

Yes, the probe is safe for use in a conventional oven. However, do not use it in a microwave, pressure cooker, or steam oven.

ChefsTemp app: Are my website order and app accounts linked?

No—accounts for our official website (ChefsTemp.com) and the ChefsTemp app are not automatically connected. To access both platforms, you’ll need to register separately. You may use the same email address for both accounts.

Order: Can I use more than one discount code?

Please select the code that best suits your order, as only one discount code may be applied per purchase.

S1: Do I need to drill a hole to install the ProTemp S1?

No need if your grill has an analog thermometer—just replace it. If there’s no hole (like on some offset smokers), you can drill one. Just skip drilling on ceramic grills.

ChefsTemp app: Didn’t receive the verification code.

Just a quick note: the “60 seconds” refers to how long it takes to receive the code, but each code remains valid for 10 minutes. If you click “Send Code” multiple times within a short period, it may cause older and newer codes to mix up, making it harder to enter the correct one.

We recommend waiting for the code and using it promptly without requesting another too quickly. Please also check your spam or junk folder, as sometimes the email containing the code can be incorrectly flagged. If you still encounter the problem, please provide us with the email address you registered with the ChefsTemp app.

Breezo Fan: Will the fan fit on the original ProTemp Plus?

No, the Breezo Fan is only compatiable with ProTemp S1 and ProTemp 2 Plus Series, not compatiable with 1st generation – original ProTemp Plus.

S1: Will ProTemp S1 fit on the Weber Summit Kamado or will I have to drill holes in it?

Thanks for your interest. The ProTemp S1 fits the Weber Summit Kamado. Remove the analog gauge and replace it with the Universal version. Don’t drill holes in a ceramic grill. If our answer hasn’t resolved your issue, please join our Facebook community group and post your questions there—we’re confident they’ll be addressed quickly: https://www.facebook.com/groups/chefstempofficial!

S1: Why someone said the ProTemp S1 does not fit Big Green Egg grill (BGE)?

Please choose ProTemp S1 BGE version instead of Universal version. The ProTemp S1 BGE version is specifically made for Big Green Egg grill and other grills with smaller gauge holes like Primo Oval XL, this version has a thinner base stem diameter of 4.1 mm (0.16 inches).

Order: Why I cannot purchase on your website?
If you encounter issues adding items to the cart or placing an order, please first check whether the product page has fully loaded. Click on the product thumbnails and confirm whether the images switch normally.
  • If the images switch correctly, the page has fully loaded, and the add‑to‑cart or checkout process should function properly.
  • If the images do not switch, please refresh the page in a stable network environment, try a different browser, or use another smart device.
  • If the issue persists, please contact our Support Team with the relevant screenshots, and we’ll resolve it promptly. Thank you!
We also recommend registering and logging into our website before placing an order to ensure you receive a confirmation email once your payment is successfully completed.
Breezo Fan: Why do I need the Breezo Fan for my S1? I have a pellet grill or gas grill. Do I need the Breezo Fan?

The Breezo Fan is specifically designed for charcoal grills. If you are using a pellet or gas grill, you likely don’t need it. The temperature-controlling fan works by automatically managing air intake, saving you the time and effort of frequent adjustments. Additionally, it helps maintain a steadier ambient temperature and keeps it closer to your target temperature for more consistent cooking results.